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Head Information Technology and Services Level/Band Senior/ Asst. General Manager

  • Role : Head Information Technology and Services Level/Band Senior/ Asst. General Manager
  • Location : Coimbatore
  • Department : Information Technology
  • Reports to Functionally: Head Shared Services
  • ReporteesDirect: Lead / SME IT Infrastructure / Hardware Solutions and Support Lead / SME IT Applications, IT Security, Digital
  • Indirect: 3rd Party Service providers / Consultants
  • Experience : Minimum of 12-15 years in Core IT function with Project Management exposure in Manufacturing setup Specialized in digitalization, and transformation, new age technology (Cloud/RPA/AI/Intelligent Analytics/Blockchain/ Cloud Computing)Working in SAP/ S4 Hana / SAC / Tableau environment / Dot Net technologies / O365 Apps

Brief Company Profile:

Leading International Baccalaureate School

Detailed Job Description:

Key Responsibilities:

Purpose of the job

  • Purpose of the job: Develop and Implement the Group Information Technology Strategy, covering IT Vision, Applications, Infrastructure, Digitization and e-Business, Security, Governance, and other resources Enabling Business: Explore relevant, proven developments in emerging technologies of digitization to identify solutions to assist business functions in addressing identified pain areas as well as to develop a competitive advantage. Manage effectiveness of IT service delivery and Project Management, through effectively utilizing a mix of in-house and outsourced teams Develop and Manage the overall Information Technology budget People / Team management for IT team as well as External Service Providers

Accountability:

  • Overall management of the Organisations IT resources including IT policies, Applications, Infrastructure, Team, Security environment, Availability, etc. Alignment of IT objectives with those of business and functions with a view to provide appropriate, proven digital -enabled solutions to help business functions achieve their objectives, delivering to agreed service levels

Responsibilities:

  • Strategy Development & Implementation Work and collaborate with IT and business leadership to formulate, implement, and monitor an enterprise-wide IT Strategy Develop and publish management dashboards projecting health of various initiatives identified as part of the road map. Define, develop, and implement policy, process and standards to manage IT Services. Strategic plan to identify & engagement with supply and service vendor for short- or long-term value creation of the group Devising and establishing IT policies and systems to support the implementation of strategies set by senior management Manage communication with regards to new launches, policy changes, etc. Ensure high impact communication that brings positive impact on our users and stakeholders.

Explore Solutions and New Technology

  • Understand present environment and propose solutioning and architecting applications basis business requirements Keeping abreast with fast changing digital workspace, create a culture of innovation within the team and promotes experimentation Conduct evaluations of network and data security, identify security vulnerabilities, introduce software to prevent or mitigate security breach

IT Service Delivery

  • Develop reliable metrics for hardware, software, and storage ensuring strategic capacity planning Supervise and ensure seamless server performance and periodic, preventive maintenance of the setup Direct and supervise the upgrades / renewals / subscriptions of software and hardware, and related technologies Asset Management of the department with adequate safety and security Manage audits and compliance as per the standards and controls Setup, Improve, maintain Service SLAs and take constructive feedback from business users Building and maintaining relationships with external consultants / vendors to bring in leading practices Drive CSI (Continuous Service Improvement). Define, develop and manage the enterprise IT quality assurance strategy which includes leveraging best practices as well as developing and implementing standards and measures Supervise and manage evaluation, introduction,adoption and maintenance of relevant digital solutions (Intelligent Automations like RPA/AI/ML/Blockchain etc.) Supervise and Manage changes / updates, etc. to the enterprise applications environment covering (but not limited to) SAP S4 HANA, SAP Analytics, SAP Planning, Tableau, Bespoke Applications such as IMAS, and other applications on platforms such as , Microsoft technologies .net, Java/ J2EE, open source, Analytics (SAC , Tableau big data, predictive etc) , Cloud , PM tool (Redmine , Jira / Asana) etc

IT Budget and Spend

  • Create Annual Operating Plan (AOP) as per the It strategy and roadmap Control budget and report expenditure as per the AOP Bring governance and raise deviation / overrun of cost to management whenever required

People Management

  • Manage & Create efficiencies in the IT team to drive organizational success. Focus on talent management and improving its role in project management Arrange relevant training, workshop for internal workforce basis the needs identification and upgrades

project Management

  • Plan, perform and manage projects with the ability to multi-task between several projects independently and through the team and changing priorities and schedules simultaneously Ensure proper documentation compliances. Work with technology teams to identify and recommend solutions best suited for the business Determine the benefit / ROI with Stakeholders and sign off Select and deploy appropriate resource and tool in the projects Engage with Partners/Vendors (as applicable) to implement desired solution Analyze, mitigate deviations, overrun of project bringing in governance

Internal Contacts

  • Functional Heads and Leaderships IT Staffs /Project teams/Business Stakeholders/ Business Users Other Enabling functions (HR/Admin)

External Contacts

  • Solution partners / consultants Service providers / Vendors Industry forums for leading practice adoptions / benchmarking

DesirableEducational Qualification

  • BE/B. Tech in Computer Science / MCA
  • Project Management Certification: PMP / ITIL / Prince 2 MBA from a reputed university / institution with good academic record. Advance Software Certifications

Experience

  • Minimum of 12-15 years in Core IT function with Project Management exposure in Manufacturing setup Specialized in digitalization, and transformation, new age technology (Cloud/RPA/AI/Intelligent Analytics/Blockchain/ Cloud Computing)Working in SAP/ S4 Hana / SAC / Tableau environment / Dot Net technologies / O365 Apps

Skill Summary:

  • Organizational and Leadership skills
  • Communication and interpersonal skills
  • Commercial acumen
  • Problem Solving and Decision Making
  • System Administration & Disaster recovery
  • Efficiency and Effectiveness
  • Change Management and Innovation
  • Strategic Focus
  • Logical and Analytical skills
  • Digitization and Data orientation
  • People / Team Management
  • Governance & Monitoring

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